（） is software to manage the relationship and communication between customers and suppliers.

Forklift truck is very convenient equipment for（）.

Logistics information refers to general logistics（）and documentation.

（）is the Internet commerce designed for direct communications and commercial relationship between a firmand its end customer.

（）is the process to handle returned goods,recycle useful materials and dispose waste goods.

Freight forwarders purchase long distance service from（）carriers.

Transport agencies include air and surface（）.

Cycle stock is the（）inventory based on the maximum needs.

Storage creates the（）value in logistics.

（）links the entire logistics process with customer.