（）is the process to handle returned goods,recycle useful materials and dispose waste goods.

Transport agencies include air and surface（）.

Door-to-door services refer to carriers（）goods in the shippers＇and consignees＇ warehouse.

（） is software to manage the relationship and communication between customers and suppliers.

Storage creates the（）value in logistics.

（）is the Internet commerce designed for direct communications and commercial relationship between a firmand its end customer.

Insurance is very important to logistics because of the potential hazards and dangers in the process,such as（）.

（）are used widely in the operation of warehouse and distribution center andform the basic handling device for a number of selection system.

Forklift truck is very convenient equipment for（）.

（）links the entire logistics process with customer.