陳耀南教授抓住了應(yīng)用文的 、 和 特點對應(yīng)用文進行了界定？



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（） If customers believe they have multiple service providers to choose from, or if they ca

n provide the service for themselves, their levels of _____________ are higher than those of customer who believe it is not possible to get better service elsewhere.A．Adequate serviceB．Desired serviceC．Predicted serviceD．Ideal servicE．Derived service