單項(xiàng)選擇題
（） If customers believe they have multiple service providers to choose from, or if they ca
n provide the service for themselves, their levels of _____________ are higher than those of customer who believe it is not possible to get better service elsewhere.A．Adequate serviceB．Desired serviceC．Predicted serviceD．Ideal servicE．Derived service
（） If customers believe they have multiple service providers to choose from, or if they ca
n provide the service for themselves, their levels of _____________ are higher than those of customer who believe it is not possible to get better service elsewhere.A．Adequate serviceB．Desired serviceC．Predicted serviceD．Ideal servicE．Derived service
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多項(xiàng)選擇題
Finding ways to provide better customer service to the most loyal customers is particularly important during a _________ in economy.
Finding ways to provide better customer service to the most loyal customers is particularly important during a _________ in economy.
A.downward
B.downturn
C.upwar
D.upturn