A.不應(yīng)當(dāng)理會(huì)客戶(hù)錯(cuò)誤的投訴和建議
B.應(yīng)當(dāng)耐心聽(tīng)取客戶(hù)投訴,事后若經(jīng)過(guò)調(diào)查發(fā)現(xiàn)該客戶(hù)投訴不當(dāng),則不必在答復(fù)客戶(hù)
C.若在機(jī)構(gòu)規(guī)定的投訴反饋期限內(nèi)無(wú)法拿出意見(jiàn),只能擱置
D.應(yīng)當(dāng)將處理的進(jìn)展和結(jié)果適時(shí)地告訴客戶(hù)