單項選擇題The Solutions Recommendation Guide is a framework for creating a customized SMB solution. Inorder to create a customized solution, which two components are needed?（）

A. implementation ratings determined
B. specific products and technology available
C. benefits to the business decided
D. business capabilities enabled
E. business challenges identified


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1.多項選擇題Which three are the components of the Cisco Services portfolio?（）

A. Cisco Remote Management Services
B. Cisco Special Services
C. Cisco Advisory Services
D. Cisco Outsourcing Program
E. Cisco Advanced Services
F. Cisco Technical Support Services

2.多項選擇題What are two benefits of the Cisco TAC?（）

A. Having improved network availability and performance
B. Having Access to the current software releases and support for software packages
C. HavingThe ability to access a group of experts
D. Having direct or indirect access to the Cisco TAC global organization

3.多項選擇題Which two options are benefits of the Cisco Software Support?（）

A. Supports your risk mitigation plan
B. Increase the performance of the current features
C. Expedites the delivery of replacement hardware
D. Extends the life of Cisco Devices with Software Updates

4.多項選擇題Which two options are benefits of the Cisco Technical Assistance Center?（）

A. Enhances network and/or application availability, reliability and stability
B. Provides rapid fault isolation in a complex environment, leading to quick resolution
C. Increase the Performance of current Features
D. Processes broad Expertise in Cisco technologies

5.多項選擇題Which two options are benefits of the Cisco Technical Assistance Center?（）

A. Increase the performance of the current features
B. Possesses broad expertise in Cisco technologies
C. Enhances network and/or application availability, reliability and stability
D. Provides rapid fault isolation in a complex environment, leading to quick resolution

6.單項選擇題If XYZ LTD needs to sign a contract that includes infrastructure design, deployment, support services and applications, what would be the best option?（）

A. Cisco SMB Support Assistant
B. Cisco Advanced Services
C. Cisco Technical Support Services
D. Cisco SMARTnet

7.多項選擇題What are four uses of the USB ports in the Cisco integrated services routers?（）

A. Increase RAM Memory for the Router
B. Secure Configuration Files Distribution
C. Storage of Removable Credentials
D. Remote Administration
E. Secure Device Authentication
F. Bulk Flash storage

9.多項選擇題If XYZ LTD has a problem with the hardware, which two options does the Cisco SMRTnet Contract Offer?（）

A. Cisco IOS upgrade, including the most recent patches and bug fixes
B. OnSite Support
C. Advanced Hardware Replacement
D. No Hardware Replacement

10.多項選擇題What are two benefits of the Cisco TAC?（）

A. Having Access to the current software releases and support for software packages
B. Having direct or indirect access to the Cisco TAC global organization
C. Having improved network availability and performance
D. HavingThe ability to access a group of experts