A.封閉式發(fā)問(wèn) B.證明式發(fā)問(wèn) C.誘導(dǎo)式發(fā)問(wèn) D.協(xié)商式發(fā)問(wèn)
A.多聽(tīng)少說(shuō)B.只聽(tīng)不說(shuō)C.有問(wèn)必答D.巧提問(wèn)題
A.反問(wèn)勸導(dǎo)法B.場(chǎng)外溝通C.站在對(duì)方立場(chǎng)上說(shuō)服對(duì)方D.先重復(fù)對(duì)方的意見(jiàn),然后再削弱對(duì)方