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單項選擇題

Requirements management is the process of （）

A、communicating
B、collecting
C、filing
D、documenting

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單項選擇題

all of the following tools and techniques are helpful to acurately confirming customers needs except （）

A、questionnaires
B、prototyping approaches
C、fishbone diagrams
D、interviews

單項選擇題

all of the following are function of crm system except （）

A、automation procurement
B、automation sales
C、automation marketing
D、automation customer service

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