From: Margo Ramsey
Date: April 9, 20- 09:02:08 A.M.
Subject: Laptop Battery Problem
ATTENTION!
IF YOU USE A QUICKSTAR LAPTOP, YOU NEED TO READ THIS!
Quickstar has issued a recall of several Reffex batteries in the Quickstar 2000 series of laptops. These are the laptops Troglodyne issues to those who need laptops.
The batteries are faulty. They are dangerous. They need to be removed from your laptop at once if the serial numbers match one of these serial numbers:
FT777631W FT757764T FT757760G FT709957G
You must open the battery compartment door on the bottom of your laptop to check the battery's serial number.
IF THE SERIAL NUMBER MATCHES ONE OF THOSE LISTED ABOVE, TAKE IT OUT OF YOUR LAPTOP.
E-mail Margo Ramsey with your employee name and ID number and the serial number of your laptop. She will send you the link to the Quickstar site that will provide instructions on exchanging the bad battery for a good one.
If the serial number does not match those listed above, then there is no problem.
Thank you.
Margo Ramsey
IT Manager
Troglodyne, Inc.
What is learned about Troglodyne, Inc.？
A．It sells Quickstar laptop computers.
B．It plans to purchase Reffex batteries.
C．It provides Quickstar laptops to employees.
D．It makes the Reffex brand of laptop batteries.

From: Customer Service
Date: April 10, 20-- 02:11:58 P.M.
Subject: Quickstar Battery Recall
Dear Mr. Banks:
Thank you for your e-mail, and for participating in the Quickstar recall of certain batteries built with Reffex cells. Your replacement battery has been shipped and you can expect to receive your new battery within 7 to 10 business days. You may continue to use your notebook computer safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power your system until your replacement battery is received.
With your replacement battery, Quickstar will also provide a means for you to return the affected batteries for proper disposal. If you have additional questions not covered on the recall Web site, or cannot access the Web site, please call Quickstar toll-free at 1-888-751-0011, Monday through Friday, 8:00 a.m. to 6:00 p.m. PST.
You also can write to the company at Quickstar, Attn:
Battery Recall
167000 Elm Parkway
Los Angeles, CA 90088
We apologize for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be our foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us.
Sincerely,
Harold Rivers,
Director
Customer Service Department
What can be inferred about Gordon Banks？
A．He bought a laptop battery from Troglodyne.
B．He installed the wrong battery in his laptop computer.
C．He works in the Quickstar Customer Service department.
D．He contacted the Quickstar Customer Service department.