To: Laura Godwin
From: Leigh Richards
Date: Monday, July 20
Subject: Stay at Renaissance Cleveland Hotel in Ohio
Date Ms. Laura Godwin,
Thank you for using Renaissance Cleveland Hotel during your visit in Ohio.
I trust you enjoyed your stay and had an opportunity to use many of our facilities, including our superb sauna, swimming pool, and newly remodeled restaurant. I would appreciate if you would complete a brief questionnaire evaluating our facilities and services.
For your convenience, the questionnaire is available online at www. clevelandopenlist.com. If you have any difficulty in accessing the questionnaire, please send comments directly to me at richards@ clevelandhotel .com.
Your comments will remain confidential and will be used only to help us improve our guest services.
Sincerely,
Leigh Richards
General Manager
To: Leigh Richards
From: Laura Godwin
Date: Friday, July 24
Subject: Re: Stay at Renaissance Cleveland Hotel in Ohio
Dear Mr. Leigh Richards,
As I was unable to access the questionnaire online, I am sending feedback on my hotel stay directly to you.
I was impressed by many of the facilities your hotel offers, but I especially enjoyed the state-of-the-art fitness center. It had three times as many machines as one normally finds in other hotels, and the 24-hour access made it possible for me to work out at any time I wished. Although I did not eat at European-style. restaurant, NoMi, I did order room-service dinners from there several times and was impressed with the quality of the meals. I was less enthusiastic about your business center, which could use a few more computers and a new copier. I was also disappointed in the lack of parking facilities.
Generally, I would say that the benefits of staying at your hotel far outweighed the disadvantages and that overall I had a pleasant week at the Renaissance Cleveland Hotel. As my job requires me to travel to Ohio frequently, I expect to become one of your regular guests.
Best regards,
Laura Godwin
What is the purpose of the e-mail from Renaissance Cleveland Hotel？
A．To ask for someone's opinion
B．To promote a special offer
C．To advertise a new hotel
D．To confirm reservations
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To: "The Shoe People" ＜ inquiries@shoepeople. com ＞
From: "John Trimbald"
Subject: Customer Complaint
To Whom It May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
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John Trimbald
Foreman, JT Construction
To: "John Trimbald"
From: "The Shoe People" ＜ inquiries@ shoepeople. com＞
Subject: RE: Customer Complaint
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
Which company was unsatisfied？
A．Stan Mason's company
B．The Shoe People
C．JT Construction
D．The sole company