單項選擇題當通話接近尾聲，話務員的說法不恰當?shù)氖牵ǎ?/strong>
A.It was kind of you to call me.
B.Please wait one moment.
C.I’d better get off the phone.
D.I’m always glad to hear from you.
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1.單項選擇題不擅長說英語的話務員接到英語電話時，應答不對的選項是（）
A.Hold the line，please.I’ll get an English speaker.
B.Hold on，please.I’ll get someone to the phone.
C.Sorry，I can’t answer your question now.please give me your phone number，the special operator will call you back later.
D.I’m sorry，I don’t speak English well.I’ll have an English speaker call you back later.May I have your name and telephone number？
2.單項選擇題（）就是指運用語言和文字闡明自己的觀點、意見或抒發(fā)感情的能力。
A.溝通能力
B.表達能力
C.意見征求能力
D.社交能力
