多項選擇題Which three of the following are licensed Cisco CRS 4.0 software products?（）

A.IPCC Express (Standard, Enhanced, or Premium) 
B.IP IVR 
C.Auto Attendant 
D.IPCC Express Cisco Agent Desktop 
E.IP Queue Manager
F.IP IVR Peripheral Gateway (PG)


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1.單項選擇題How many skills may an agent have?（）

A.25 
B.50 
C.no enforced limit 
D.as many as the number of ports supported on the server

2.多項選擇題Which three of the following are valid CRS deployment scenarios? （）

A.High Availability CRS Engines running on hardware from different server classes 
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors 
C.High Availability CRS Engines and database and a simplex Recording Server 
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers 
E.CCM co-resident deployment on an MCS 7815

3.單項選擇題When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）

A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator 
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator 
C.identify resources and RM user and enter information about your LDAP 
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources 

4.單項選擇題When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）

A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS 
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS

5.單項選擇題What happens when the CRS Engine fails in a High-Availability CRS deployment? （）

A.All activities fail over without any loss of data or dropping any calls. 
B.All current agent calls are dropped. 
C.All callers on active CTI ports are dropped. 
D.The standby CRS Engine starts, processing new calls immediately.