單項(xiàng)選擇題

What does it mean for a variable in the Application Editor to be defined as a parameter?（）

A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.

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單項(xiàng)選擇題

An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）

A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located

多項(xiàng)選擇題

Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）

A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing