A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
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A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
A.If no From field is specified with an address in the Send E-mail step, it will use the default.
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.
C.Alarms that are generated by the CRS Server are automatically sent to it.
D.If no e-mail contact is specified in the Create E-mail step, the default is used.
A.ICD
B.CMT
C.JTAPI
D.Application
最新試題
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which of the following is not a CRS Telephony or Media Subsystem?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
Which interface is used to configure debug parameters for log files?（）
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
Which should you check to verify that you have correct software product versions installed?（）
How many Team reports are available on the Cisco Supervisor Desktop?（）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
How many skills may an agent have?（）
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）