A.abcd B.dacb C.dcba D.dabc
A.1 B.2 C.3 D.1-2
A.尊重客戶價(jià)值和人格 B.自覺遵守客戶服務(wù)標(biāo)準(zhǔn)和流程 C.對(duì)模范個(gè)人和團(tuán)隊(duì)進(jìn)行獎(jiǎng)勵(lì)與表揚(yáng) D.虛心聽取客戶意見和建議