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單項選擇題

Quality planning tools are often used to help plan effective quality management activities . （）is one of such tools, which involves company actual or planned project practices to those or other projects to generate ideas for improvement and to provide a basis by which to measure performance.

A.Benchmarking
B.Quality metric
C.Quality checklist
D.Brainstornung

單項選擇題

Contract closeout is a process that involves（）

A.Customer satisfaction analysis and final payment
B.Administrative closeout and archiving records
C.Finial contractor payment and Lessons learned
D.Product verification and administrative closeout