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單項(xiàng)選擇題

（）is software about the relation between the customer and the supplier in marketing.

A.CustomerRelationshipManagement（CRM）；

B.CustomerService ；；

C.Salesplanning ；；

D.Distributionchannel

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單項(xiàng)選擇題

If the goods is damaged or lost in the process of logistics, the shipper can（）to the carrier.

A.claim
B.ask for pay
C.sue
D.fight

單項(xiàng)選擇題

（）is the function of loading goods in pallet and wrapping it.

A.package
B.Containerization
C.palletizing
D.sorting

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