單項選擇題勞動爭議的處理方式有（）、調解、仲裁、訴訟。
A.協(xié)商
B.投訴
C.申告
D.公證
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1.單項選擇題當通話接近尾聲，話務員的說法不恰當的是（）。
A.It was kind of you to call me.
B.Please wait one moment.
C.I’d better get off the phone.
D.I’m always glad to hear from you.
2.單項選擇題不擅長說英語的話務員接到英語電話時，應答不對的選項是（）
A.Hold the line，please.I’ll get an English speaker.
B.Hold on，please.I’ll get someone to the phone.
C.Sorry，I can’t answer your question now.please give me your phone number，the special operator will call you back later.
D.I’m sorry，I don’t speak English well.I’ll have an English speaker call you back later.May I have your name and telephone number？
